It’s not money, location, or state-of-the-art technology. It’s the hearts of the people who embrace teamwork, and operate in a spirit of excellence, whether they’re being observed or not, that makes a difference. They reject apathy, laziness, and indifference. They respect and communicate with each other, patients, and their loved ones. In memory of my Dad, Robert Williams, who was cared for with great compassion in 2017, Thanks. You’re the best.